Frequently asked Questions

Frequently asked Questions

Why do I need Underlay For My Carpet

Carpet underlay plays a critical role in your carpet’s performance, long term appearance retention, and comfort. Choosing the wrong carpet underlay can be very expensive.


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WHY DO I HAVE TO PURCHASE FROM A APPROVED RETAILER?

A Luxe approved Retailer or Distributor understands the importance of quality and has demonstrated this over the years through their workmanship and service, aligning with our core values… Inspired by excellence.


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ARE LUXE UNDERLAY PRODUCTS TESTED?

All Luxe underlay products are independently tested by the NZWTA and Auckland UniServices to NZ recognised standard AS4288:2003​ Soft underlays for textile floor coverings and Acoustic testing standard ISO 10140-3 conducted by Auckland UniServices NZ


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WHAT IS PERFORMANCE UNDERLAY?

Our Luxe performance ranges will extend a carpets long-term appearance far longer than a luxury underlay as it can absorb far more impact while maintaining it’s original thickness longer….. See the 6-year Hexapod wear test challenge.


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CAN I USE UNDERFLOOR HEATING?

Luxe premium carpet underlay can be used on underfloor heating with the temperature exceeding no more than 40°C. Please note that the thicker the carpet underlay, the less effective your underfloor heating becomes.


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CAN I REUSE MY EXISTING UNDERLAY?

No, as this would comprise the performance of your new carpet and may void your warranty as carpet manufacturers state that their carpet must be installed to the AS/NZS standard 2455.1:2007.


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DO LUXE PREMIUM UNDERLAY’S COME WITH A WARRANTY?

All Luxe premium underlay products are supported by a lifetime of the new carpet guarantee. This represents the confidence we have in the quality, workmanship and long term performance of our products.


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WHAT IS THE LUXE GOLD STANDARD?

The Luxe Gold Standard highlights our commitment to the materials we source and the manufacturing processors and techniques used in the production of our products.

Luxe Group Frequently asked Questions

FAQ: Contact us by calling 0800 589 3476 or fill in the form below and one of our contact representatives will be in touch with you shortly.